Privacy Policy

At 333.taxi, operated by Gordano Transport Services LTD, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data.

1. Who We Are

Gordano Transport Services LTD
67 Severn Road, Weston-super-Mare, BS23 1DR
Email: enquiries@gordanotransportservices.co.uk
Phone: 01934 393000

2. What Information We Collect

We may collect and process the following types of personal data:

• Name, phone number, and email address
• Pickup and drop-off locations
• Journey details (date, time, route)
• Payment details (processed securely via third-party providers)
• Any communication you send us (e.g., enquiries or complaints)

3. How We Use Your Information

We use your data to:

• Process and confirm bookings
• Provide customer service and journey updates
• Manage payments and invoicing
• Improve our services and website
• Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Performance of a contract (e.g., to fulfill your booking)
• Consent (e.g., marketing communications)
• Legal obligations (e.g., tax and accounting records)
• Legitimate interests (e.g., service improvement)

5. How We Store and Protect Your Data

• Your data is stored securely using modern systems with access controls.
• We retain data only as long as necessary for the purpose collected.
• All payment data is handled securely by trusted payment providers.

6. Sharing Your Information

We do not sell or rent your data. We may share it with:

• Drivers and subcontractors to fulfill your journey
• IT and software providers who support our operations
• Legal authorities, if required by law

All partners are subject to strict data protection obligations.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent (e.g., for marketing)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us at: enquiries@gordanotransportservices.co.uk

8. Cookies

We may use cookies to enhance your experience on our website. These are small text files stored on your device.

You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this policy from time to time. We encourage you to review it periodically.